Field Support Technician I

CompuCom in Virginia Beach, VA

  • Type: Full Time
position filled
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Field Support Technician I
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**Ref No.:**
20-00185
**Location:**
Virginia Beach, Virginia
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the **e** at xcell.com/ **X** at xcell.com/ **cell** at xcell.com/ team.
*** * * Contract to Hire Opportunity * * ***
The **Field Support Tech** in this position is responsible for keeping updated case notes and recording time when onsite, traveling to site and completing all work associated with a call. Tech will travel to different customer sites which may include a customer's home to complete service calls. Services to include break-fix on laptops, desktops, servers, and printers.
The Technician will need to be available for on-call and overtime as needed.
+ This is a driving position which requires a DMV background check to be completed
+ Use of reliable, personal vehicle required
**Overview:**
+ Technician will travel to each clients location to provide service
+ Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
+ Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
+ Reviews and updates service tickets, contacting and scheduling service with customers, etc.
+ Will be training on an extensive OEM line including Lexmark Printers, HP Desktops / Laptops, Lenovo, and Apple certifications
+ Relies on instructions and established guidelines to perform the functions of the job
+ Works under general supervision
**Required Qualifications:**
+ Entry level-3 years of break-fix experience on desktops / laptops, printers, and servers
+ Excellent customer service skills required
+ CompTIA A+ certification preferred
+ Ability to learn detailed processes, as well as read service manuals and diagnose repairs
+ Interpersonal skills needed to interact with a wide range of users and environments
+ Strong organizational skills
+ Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
+ May require an Associate Degree or equivalent
+ Reliable transportation and a valid drivers license required
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** **e** at xcell.com/ **X** at xcell.com/ **cell** at xcell.com/ Supports Equal Employment Opportunity** **e** at xcell.com/ **X** at xcell.com/ **cell** at xcell.com/ , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at xcell.com/ .

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