Technology Support Engineer

Compensation

: $97,590.00 - $144,930.00 /year *

Employment Type

: Full-Time

Industry

: Engineering



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Description: This position is responsible for delivering technology support services to users of companywide internal and external client computer systems. Resolves complex and everyday service requests relating to client computer hardware, software and phone problems and malfunctions; interacts and consults with clients to manage client satisfaction; provides guidance, assistance, and follow-up on client inquiries; and performs client computer hardware and software installations.
Responsibilities:
Meet or exceed customer expectations by responding to client service requests in accordance with established service procedures and guidelines; work with company IT personnel to deliver quality service; review assigned service requests daily; follow up and provide status updates to clients; alert management, team members and other IT groups when sensitive issues arise or a major problem is suspected; minimize client downtime and productivity loss from technology malfunctions or installations.
Respond to the diverse client computer hardware and software problems reported by clients in accordance with established procedures and service guidelines; identify the cause, implement a solution, share solutions with peers, and document when necessary
Installation of all client related computer hardware and software as necessary, and participate in the evaluation of new products and standards by working in partnership with other IT team members; participate in the definition of standard installation and upgrade procedures to ensure smooth, nondisruptive release upgrades and configuration changes; suggest changes and alternatives when appropriate; follow up with clients to ensure satisfaction.
Work on special assignments and projects, such as new product rollouts, and balance project work with day-to-day problem-solving responsibilities; perform routine assignments according to predetermined schedules.
Respond to voice mails within specified time frame; provide technical support via phone to remote clients (sales-force, manufacturing, distribution sites), utilizing all resources available to do so
Be prepared and able to support the Network Engineer and senior IT staff in administration duties (ID adds, changes, deletes, disk space management) on request, and provide guidance and consulting services in this area on an as-needed basis.
Continuously strive to improve client support; identify opportunities and recommend solutions for improving service efficiency and effectiveness
Change/modify existing standards, policies, and procedures to enhance service quality and better service customers.
Skills:
Two or more years of experience in an IT support or technical environment, with significant personal computer or client/server platform experience.
Experience in LAN/network administration or systems administration in a relevant computing environment highly desirable.
A+ or Network+ Technical Certification or other equivalent certification highly desirable.
- provided by Dice
Associated topics: cellular, circuit, dsp, electrical, electrical engineer, energy, kv, transmission, wind, wiring * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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